Online Security

Customer security and peace of mind is a top priority at CoffeeHead.

Online Security

We have a number of different secure methods of payments to suit you.
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Symantec remains the leading provider of the most trusted solution for online security and helps assure customers that they are safe from search to browse to buy and sign-in.

 

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Secure credit card payment

Our online payment gateway is secured by Eway, a recognised, multi-award winning industry leader. Eway use the world’s most trusted security partners to protect your online transactions 24 hours a day, 7 days a week.

 

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Paypal payment

Paypal is the world’s leading online bank transfer system with over 3 million members worldwide. Paypal provides a third party option for customers wanting to pay directly from their bank account of credit card.

 

Credit card payment over the phone

If you would prefer to provide your credit card details to us over the phone, please select the ‘pay over the phone option’ when checking out. Your order will be sent through to us and once we receive your phone call and process your payment, we will ship your goods.

 

In Store

Our friendly staff are more than happy to assist you with your purchases and payments in store if you prefer.

 

Privacy Policy

CoffeeHead is committed to ensuring that your privacy is protected. We recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2012.

 

Information We Collect

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  • Information that you provide by filling in forms on our website, such as when you signup to our newsletter or make a purchase.
  • Information provided to us when you communicate with us for any reason.

 

 

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  • To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
  • To meet our contractual commitments to you.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

 

Disclosing Your Information

Please be advised that CoffeeHead does not sell, share, exchange, lease or give personal information to any company outside of CoffeeHead except where applicable, we may disclose your personal information to any member of our group. This includes, our subsidiaries, our holding company and its other subsidiaries.

The only circumstances in which external organisations may be given access to our customers’ personal information are when CoffeeHead’s contractors, service providers and agents are assisting CoffeeHead in the operation of its business or to provide a customer service.

 

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

 

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Should you wish to receive details that we hold about you please contact us using the contact details below.

 

Your Consent

By using this site, you consent to the collection and use of information as outlined in the above documentation. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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